SHIPPING & DELIVERY
FINE WAGYU SHIPPING INSTRUCTION
We ship your orders with Eco-Friendly insulated package, to provide the proper temperature control, we pack them with dry ice, your order should be in frozen upon delivery.
Due to the third party delivery policy, we usually ship your order Mon-Thu. Orders cutoff at 12 PM (Pacific Time), if your order is placed before 12 pm. Your order will be dispatched on the same day.
Though we do our best to ensure your orders to be delivered on time, in some events, such as holidays, bad weather, Acts of God, to make sure you will receive your order in perfect condition, we might delay your shipment.
The packaging has been tested for the delivery time frame. All shipment requires a physical address, unsuccessful delivery due to the incorrect addresses will damage the products, we will not issue a refund for this particular event.
If your order is delivered over the estimated delivery time for more than 24 hours caused by the shipping carrier, please make sure to check your order immediately. If it thawed completely, do not consume it, please contact us.
* To ensure you will receive your order in perfect condition, the Thursday shipment will schedule the following Monday for orders choose 2 days shipping.
We ship to all United States except Alaska and Hawaii.